New York 11-Sep-2025

Title: Dispatcher Supervisor

Pay Rate:$25 - $28 per hour

Location:New York, NY

Employment Type:Full-Time

Schedule:

• Monday-Friday

• Weekend Availability is Required

Benefits:

• Sign-on Bonuses for Full-Time new hires of up to $3,000.

• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.

• 401K,Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

Responsibilities:

• Emergency Call Intake: Receive emergency and non-emergency calls from healthcare facilities, individuals, or other sources and gather necessary information.

• Resource Coordination:Determinetheappropriate levelof response based on the nature and severity of the call and dispatch the nearest available ambulance or medical transportation unit.

• Dispatch Communication: Relay critical information to EMS personnel, including location, nature of the emergency, and any special instructions or precautions.

• Plans, manages, and reviews the work of assigned dispatch staff for NY Core downstate and participates in the selection of assigned staff

• Provides for the training of staff in work procedures

• Record-Keeping: Accurately document all call details, dispatch information, and actions taken in computer-aided dispatch (CAD) systems or other designated software.

• Multitasking: Handle multiple calls and incidents simultaneously, prioritize response efforts, and coordinate resources efficiently.

• Monitor and direct Dispatch staff and tasks, including remote dispatch sites

• Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market

• Maintains a healthy relationship with all clients

• Stays current with the EMS laws, regulations, and developments

• Prepares a variety of periodic and special reports as required

• Documentation and Reporting: Prepare reports,maintainrecords, andprovideaccuratedocumentation of incidents, response times, and other relevant data for analysis and reporting purposes.

• Compliance: Adhere toestablisheddispatch protocols, emergency medical service guidelines, and applicable regulations.

• Maintain and improve customer NPS score

• Other duties as assigned

Requirements:

• Communication Skills: Excellent verbal and written communication skills to interact effectively with callers, EMS personnel, and other stakeholders in high-pressure situations.

• Active Listening: Ability to listen attentively to callers, gather crucial information, and ask relevant questions to ensureaccurateunderstanding.

• Medical Knowledge: Basic knowledge of medical terminology, emergency medical procedures, and common medical conditions tocomprehendand relay information accurately.

• Geographic Familiarity: Familiarity with local geography, landmarks, street names, and address systems toprovideaccuratelocation information to EMS units.

• Stress Management: Ability to remain calm, composed, and professional in stressful and time-sensitive situations.

• Computer Proficiency:Proficiencyin using computer-aided dispatch (CAD) systems, mapping software, and other relevant technology tools.

• Attention to Detail: Strong attention to detail to accurately record information and follow established protocols.

• Multi-tasking Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Teamwork: Ability to work collaboratively with other dispatchers, EMS personnel, and various stakeholders.

• Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays, as EMS operations typically require 24/7 coverage.